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Last updated September 17, 2020

Casino FAQ

On our site, you can find out all kinds of information on casinos and online gambling. We create guides, tips and reviews to help players like you get the most out of their online casino experience. If you’ve got a question you need answering which you can’t find in any of our guides, check out the frequently asked questions below. These are all questions which players commonly ask us about casinos and how to use them.

What is SlotsBang?

  • What is SlotsBang and what does it do?

    SlotsBang is a site set up by casino players, for casino players. Here at SlotsBang, we love gambling and enjoy sharing our passion with others. We took everything we’ve learned over the years of playing and built this site to share our knowledge of online casinos, games and gambling with other players.

  • How can SlotsBang help me?

    If you’d like to learn more about the latest casino sites, where to find the best bonuses, or how to play the best games, we’ve got you covered. At SlotsBang, we publish reviews, guides, tips and strategies to help you get more out of your online casino experience. Whether you’re a complete beginner or have already played your share of casino games, there’s loads of information here for you.

  • What’s the best way to use SlotsBang?

    SlotsBang is best used as a guide to help you explore the world of online gambling. If you’re curious about online casinos but don’t know where to begin, our site is a great place to start. Use our casino reviews to help find the perfect casino for you. You can also learn more about specific games and gain some useful tips and tricks before you play.

  • Can I trust SlotsBang?

    We’re a completely independent site, and all of the reviews and information on our site comes directly from us. Some of the other sites out there don’t post the full truth about the casinos and games they review, but we test everything ourselves. If there’s a feature we don’t like, we’ll always let you know. On top of that, the casinos we review have all been certified as safe and reputable, we’ll never feature an untrustworthy casino here on our site.

How to Gamble Online for Beginners

  • What’s the best way to get started gambling online?

    If you’re completely new to the world of online gambling, it can seem a bit daunting at first. The best course of action for you is to read through our list of top casinos and casino reviews. You can use these to select the best casino for you. Once you’ve picked a casino, read through some of our guides on casino games to get an understanding of how to play. Remember that you can play demo games for free before you start betting with real money.

  • Is gambling online safe?

    Yes, millions of people around the world use online gambling sites, and the vast majority of these are completely safe and legal. You should always check to see if the site holds a licence from a proper gambling authority. Examples include the UK Gambling Commission, the Division of Gaming Enforcement for New Jersey, the Malta Gaming Authority and others. These organisations impose strict rules on casinos, making sure that players are treated properly, and that games are fair to play.

  • How old do you have to be to gamble online?

    This will vary depending on which country you live in. For a lot of countries, like the UK and most of Europe, the legal age of gambling is 18. The legal age for online gambling in the United States is also 18. You’ll need to be 18 or older to sign up to an online gambling site in most places. If you’re unsure, you can check your country-specific laws to make sure you’re allowed to play.

  • How do I register with an online casino?

    Registering with an online casino is usually a pretty simple process. All you need to do is provide your personal details such as full name and where you live. Most casinos have KYC (Know Your Customer) checks in place to prevent money laundering, so make sure you use your correct details.

  • How do I play casino games online?

    Once you’re signed up, playing a casino game is as simple as finding the game you’re looking for and hitting play. Most casinos make finding games easy, and you can browse through all the different categories on the site. The game should load up pretty quickly, provided you have a good internet connection.

  • Why should I play casino games online?

    Casino games are brilliant fun, and for most people, online casinos provide extra convenience and a better selection of games. If you’re often bored online and need something fun to keep you entertained, casinos games are a great option. Just remember that when you play for real cash, you’re risking your money.

  • What’s an online casino bonus?

    A lot of online casinos offer bonuses to players. This is yet another reason why so many people now prefer online casino to their land-based counterparts. You can usually claim a welcome bonus at most sites. That’s a bonus which is given to all new players just for signing up! You can use these bonuses to play games at the casino and hopefully win big.

  • How do I withdraw money from my casino account?

    Most casinos make it as easy as possible for you to get money in and out of your account. Generally, you’ll need to withdraw your money to the same method you used to make your deposit. Provided you’ve verified your ID you should be able to withdraw your money whenever you like. Just note that some bonuses will be cancelled if you make a withdrawal before you’ve finished using them.

  • Are there limits on how much I can withdraw from my casino account?

    Some casinos will impose limits on how much you can withdraw at once. These limits are usually quite large but will depend on which casino you’re using. Before making a deposit, check what kind of withdrawal limit if any the site has.

Games, Requirements and RNG

  • What kind of games are available to play at online casinos?

    Just about every online casino will have loads of different casino games to play. These will include slots, table games, and live games. Online slots are the online version of classic slots games. Some of these still have a classic style, while others are more modern with high definition graphics and loads of bonus features. Table games include classic casino games like Blackjack, Poker, Roulette and more. Finally, you’ll also usually find video poker on offer at most casinos. These games are like a combination of Poker and slots.

  • What are live casino games?

    Live dealer games are a unique way to play classics like Blackjack, Roulette and other table casino games. Normally you’d be playing against a computer when you play these games at an online casino. With live games, however, you can get as close to the real casino experience as possible. You play against a real dealer who is live-streamed from a studio. Live games are a great way of bridging the gap between online casinos and land-based casinos.

  • What is RNG?

    RNG stands for Random Number Generator and is what decides the outcome for nearly all casino games. RNG is what makes casino games fair, as rather than a predetermined outcome, the game is completely based on luck. Players can’t be favoured, and there are no techniques to increase the likelihood of a certain card showing up or the ball landing on a certain spot on the wheel.

  • How do progressive jackpots work?

    Most games payout at a fixed rate and you can normally find details of the maximum payout in the game rules. Progressive jackpots, meanwhile, are a slightly different format where the price increases as more players join the game. Progressive slots are a good example of this, there’s a standard game with a normal payout, but players can also trigger a progressive jackpot which gets larger over time. As more players play, the jackpot gets bigger until it’s eventually awarded to one lucky player. You can read more about progressive jackpots and how they work on our progressive jackpot page.

  • What is RTP?

    RTP or return to player rate shows you how much you can potentially win back from a game. All online casino games should have the RTP available for you to look up, either on the casino itself or here on our website. The RTP is indicated by a percentage, which tells you how much you can win back from a game playing it over a long period of time. The closer to 100% the better, but just because a game has a high RTP rate it doesn’t mean you’re guaranteed to win. Random chance always plays a role, but RTP is a good indicator of whether you should play a game or not. Check out our page on RTP rates to learn more about them.

  • What’s the best way to make money at the casino?

    The best way to make money at an online casino is to find a game you’re good at and play it often. Table games such as Blackjack and Poker, which require a bit of skill, have a much better chance of paying out regularly than games that rely completely on luck. You should also make sure you set limits on how much you lose as chasing losses is always likely to lead to more losses. If you want more information on specific games, you can take a look at some of our specific player guides. Remember to get as much practice in on free demo games before trying out the real thing.

  • Can I play online casino games for free?

    Absolutely. Most major online casinos will let you try out some of the most popular casino games for free. Simply log into your account, choose the game you want to try and press play for free. This is an excellent way to practice a new game and learn how it all works before you commit to risking your own cash.

  • Are there limits on how much I can bet on a casino game?

    Yes, lots of casino games have a maximum betting amount. You can find the details of these in the game information. Be sure to read through the rules carefully before you play as there can often be important information there.

Bonuses, Loyalty Schemes and Rewards

  • What is a welcome bonus?

    Almost every online casino offers a welcome bonus to new players. This is any kind of bonus that’s only available to a player who is signing up for the first time. Claiming a welcome bonus is normally very simple, you just need to sign up and make a deposit. Some sites may require a promo code when you first make your deposit. Check out the best online casino welcome bonuses on our top casino bonus page.

  • What’s a no deposit bonus?

    A no deposit bonus is any kind of casino bonus that doesn’t require you to make a deposit first. The majority of bonuses you’ll come across will need you to make a deposit before you can claim them. No deposit bonuses are different in that regard, and although they’re rare, they’re highly sought after. You can be the first to find out about the latest no deposit bonuses by checking out our top bonus list which we keep regularly updated.

  • How do I join a loyalty/VIP scheme?

    A lot of online casinos will also offer a loyalty or VIP bonus scheme. These often allow you to claim prizes through regular playing. If your online casino offers a loyalty or VIP scheme, you’ll find details of it in our review or on the promotions page. Joining a loyalty scheme is usually as simple as opting in. VIP programs tend to be a bit harder to join, and the rules will depend on the site. Some require you to deposit or wager certain amounts of cash, while others are invite-only.

  • What kind of rewards can I expect from an online casino?

    Again this really depends on the casino. Most online casinos offer regular promotions to current players, and these can include cashback bonuses, free spins, tournaments and more. Loyalty programs can allow you to claim back cash on points you earn, and VIP rewards might give you better cashier options and special invitations to events. You can find more details on our top promotions page.

  • What are wagering requirements?

    Wagering requirements are part of the terms and conditions of a lot of casino bonuses. They usually require you to wager your bonus a certain amount of times before you can withdraw it. Otherwise, the casino would just be giving away free cash. Wagering requirements can be a pain, but they’re unfortunately necessary. If you want to find the best bonuses with minimal wagering requirements, check out our top casino bonus page.

Banking and Payments

  • What banking methods can I use for my online casino account?

    This depends on the online casino you use. Most sites will provide a good range of different payment methods including a credit card, debit card and eWallet services like PayPal, Neteller and Skrill. These will allow you to make deposits and withdrawals quickly and with minimal fuss. You can check which payment methods are supported before you sign up, either on our casino reviews or by checking the site yourself.

  • How quickly can I cash out?

    This will depend on the casino and also the method you use to withdraw your winnings. Normally, eWallet services process your payments much quicker than credit and debit cards. Typically, online casinos will take 24 hours or so to process your request before it’s sent to you. If you haven’t verified your ID, this process may take longer. Check out our review of a casino to find out how long it takes to withdraw funds and whether there are any limits on how much you can withdraw.

  • Can I track my deposits and withdrawals?

    Yes, most online casinos will allow you to see your recent deposits and withdrawals. These details will usually be found in your account details. If you’re having trouble finding it, just get in touch with customer support who should be able to point you in the right direction.

  • What makes online casino deposits safe?

    When you make a deposit at an online casino, your funds are kept separate from the operating funds of the casino, That means they’re protected if the casino gets into financial difficulty. Most online casinos use encryption to keep your payment details secure, and you can choose for the casino to not save your payment details if you prefer.

Staying Safe Online

  • How do I know if a casino is safe to use?

    Most online casinos are perfectly safe to use and use random number generators to ensure games are fair. There are some rogue casinos out there though. You can tell if a casino is safe to use if it holds a licence from a proper gambling authority. These government bodies make sure that casinos are safe and that players aren’t being taken advantage of. Gambling authorities include the UK Gambling Commission, the Division of Gaming Enforcement for the state of New Jersey the Malta Gaming Authority. If a casino also has its games checked by an independent tester like iTech labs or eCOGRA, even better.

  • What does a rouge casino look like?

    You can tell a rouge casino from a regular casino if the site doesn’t appear to be licenced. Online casinos operating without a licence are illegal, and you shouldn’t risk your money by signing up to one, no matter how good the offers look. Check out our reviews of top online casinos to find the best sites that are safe to play at.

  • Is depositing money onto my account safe?

    If you’ve chosen to use a safe casino, absolutely. Online casinos use encryption technology to keep your payment details safe. The funds you deposit into your account have to be legally kept separate from the operating funds of the casino. This means that in instances of the casino going bankrupt, your funds are still safe and will be returned to you.

  • What are playthrough requirements?

    Playthrough requirements or wagering requirements as they’re sometimes known are a form of restriction on casino bonuses. Most bonuses will have some kind of playthrough requirement before you can cash out the bonus or any winnings. These require you to wager the bonus amount a certain number of times. Once the playthrough requirements have been met, you’re free to use the cash however you like.

  • What is gambler’s fallacy?

    The gambler’s fallacy, also known as the Monte Carlo fallacy is the false belief that something has a higher chance of happening if it hasn’t happened recently. It also applies to the reverse belief, that something is less likely to happen because it has happened multiple times recently. So for example, if I flip a coin and it lands on heads three times in a row, it would be wrong to think that it would land on tails next simply because there’s a lower chance of heads occurring four times in a row. Each flip of a coin is a separate event with 50/50 odds. The odds never change as you’re playing.

  • How do I know if I have a gambling addiction?

    Gambling is a lot of fun, but for some people, it can lead to addiction. If you find yourself getting irritable when you’re not gambling or if you’re regularly gambling more than you can afford, you may have a problem. Other signs of a gambling addiction include chasing losses, lying to family members or friends about your gambling and using gambling to escape from your problems.

  • How do I help someone with a gambling addiction?

    If you suspect someone you know may have a gambling addiction, you should speak to them openly about it. Inform them that their addiction is having a negative impact on your relationship with them and their relationship with other people. Support them and encourage them to get help from a professional association but don’t take their burden yourself.

  • How do you quit gambling?

    If you’re serious about wanting to quit or even if you want to take a break for a while, there are some simple ways to do it. Most online casinos will allow you to put a pause on your account or close it down completely. You can also set deposit limits if you just want to lower your spending. Once your account is paused, you won’t be able to log in to use your account, and the casino won’t send you any promotional offers or messages.

Software and Technology

  • Can I play casino games on my mobile?

    Yes, most online casinos now provide mobile play to their users. You can simply load up the site on your mobile phone or tablet and in most cases, the vast majority of the games on the site will be available to play instantly. Some sites may also offer you an app to download in order to access all the games on the site.

  • Should I download an online casino app?

    If you want to play casino games on your mobile device, most sites will let you access the site directly from your phone or tablet’s internet browser. Some online casino will also provide a dedicated mobile app to players. In these cases, you can download the app for free and access all of the games on your mobile. The advantages of an app over using the mobile site include shorter loading times, notifications of wins and offers plus exclusive promotions. The choice is yours, but for us, mobile casino apps usually provide a better experience for playing casino games on the go.

  • Do I need the latest phone model to enjoy casino games?

    In most cases no, provided your phone isn’t ancient, it should be able to handle most casino games. Some games are a little harder to run on old devices, but if that’s the case, you can always just play something else. Occasionally you might need to make sure your phone is running the latest software, if you’re having trouble running a particular game, get in touch with customer support to see if they can help you out.

  • What is a downloadable client?

    Although it’s rare to see these days, some online casinos require players to download a client to run the games on their PC. You can read more about these on our page about download casinos. In most cases, you’ll just need to download the casino software and install it on your PC.

  • Can I play online casino games on my Mac?

    Yes, of course. The vast majority of sites will have games available to play online without the need to download any casino software. You can access these games on PCs, Macs and other devices without issues.

  • Which devices offer the best gameplay?

    PC usually offers the best gameplay, but to be honest, these days the improvements in technology mean the differences are hardly noticeable. Whether you’re playing on a PC, mobile or tablet, you can enjoy al the best games with the highest quality graphics.

  • Do I have to be connected to the internet in order to play?

    Yes, if you want to play online casino games, you’ll need to have a stable internet connection. This can be through WiFi or using mobile data if you’re playing while out and about. If you don’t have the app installed, you’ll need to load up the games each time you play.